Shipping Policy
Processing & Shipping Times
At PrimeOneShop, we are committed to delivering high-quality products to your doorstep as quickly and efficiently as possible. Below, you’ll find all the details regarding our shipping process:
Processing Time
- All orders require 1-3 business days for processing before shipment.
- Processing includes order verification, quality checks, and packaging to ensure your items arrive in perfect condition.
- Due to our high volume of sales, some orders may take the full 3 business days to process, especially during peak seasons.
Shipping Time
- After processing, standard shipping typically takes 7-10 business days to arrive, depending on your location.
- Please note that shipping times may vary due to factors beyond our control, such as customs clearance, carrier delays, or unforeseen circumstances.
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with tracking details so you can monitor your shipment every step of the way. Please allow 24-48 hours for tracking information to update.
High Order Volume & Potential Delays
We are grateful for the overwhelming support and demand for our products! Due to our high volume of sales, processing and shipping times may occasionally experience slight delays. We appreciate your patience and assure you that we are working diligently to fulfill every order as quickly as possible.
If your order is taking longer than expected, rest assured that it is on its way. You can always reach out to our customer support team for updates.
Shipping Destinations
We currently ship to most locations worldwide. However, certain remote areas may experience longer shipping times due to logistical constraints. If you’re unsure about shipping availability to your location, feel free to contact our support team.
Lost or Stolen Packages
PrimeOneShop is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package is missing, please:
- Check with neighbors or household members who may have received the package.
- Look around the delivery area (sometimes carriers place packages in hidden locations for safety).
- Contact the shipping carrier directly for further assistance.
If you still cannot locate your package, please contact our customer support team for guidance.
Changes & Cancellations
- Orders cannot be changed or canceled once they have been processed and shipped.
- If you need to update your shipping address, please contact us within 12 hours of placing your order.
Customer Support
For any questions regarding your order status, shipping delays, or tracking updates, our dedicated customer support team is here to help!
📧 Contact Us: On our contact tab above
🕒 Support Hours: Monday – Friday, 9 AM – 6 PM (EST)
Thank you for shopping with PrimeOneShop! We appreciate your support and look forward to serving you again.